Airbnb refunded my entire $7,756 stay without me asking
Airbnb just blew my mind. Last month, my wife and I booked a place ($277 per night) for 4 weeks in the south of France. The place was nice, but we kept having issues: slow wifi, broken appliances, noisy neighbors. We messaged the hosts every time something happened (this is important). They were kind and fixed everything they could. I didn't leave a review after the stay because I'm a labrador and I don't like to share negative stuff. If I had to, it would be 3 out of 5. Airbnb reached out by email asking what went wrong. They knew we had constant issues. I think they analyze threads between hosts and guests using AI. I didn't reply to the first email. A few days later, they refunded the ENTIRE stay ($7,756) without us asking anything.
@marclou · Jun 21, 2025
Some context about the place: - We could hear every step from the upstairs neighbor. - The dishwasher broke because of a thunderstorm; I spent 2 hours with the host trying to fix it. - The fire alarm went off in the middle of the night. - The WiFi was only 3 Mbps with a 100 ms ping, despite assurances it was fast before booking. - The shower clogged every two days. - The host walked through the house with shoes on, leaving it dirty. - The toilet seat was broken. - All the furniture was cheap; the sofa moved when you sat down, and the shower cap didn’t hold, among other issues. The host was responsive and helpful, but some problems, like poor ceiling insulation, couldn't be easily resolved. At $150 per night, the place would have met expectations. Not at $277. I don't know if the refund is covered by Airbnb, the host, or both. I think 50% would have been fair. And I'm not saying if it’s right or wrong, just sharing what happened.
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